Terms and Conditions

Terms and Conditions

 

  1. The price quoted for our eco oven cleaning service covers costs for the operative attending a customers premises and inspection and testing of appliances before commencing cleaning. The price also includes labour charges, cleaning materials and solutions for cleaning purposes.If upon inspection of appliances a fault or damage is discovered, this is will be pointed out and where appropriate a customer may be requested to sign a disclaimer or be advised on a remedy, repair or need for spare parts before cleaning commences. Any additional work is then charged in addition to the cleaning booked.All spare parts supplied by eco oven cleaning are covered by manufacturers guarantee. All cleaning provided by eco oven cleaning is insured and guaranteed.
  2. We will always aim to arrange an appointment to suit customers stipulated preferred times and dates. Appointments are secured once confirmation of preferred appointment has been supplied to the customer.
  3. If an appliance to be cleaned is built into a unit or fitted between units, it cannot be removed by an operative for cleaning purposes.  If an oven is a stand -alone unit it also cannot be 'pulled out' to be cleaned. This is for customers and operatives safety, so please refrain from requesting the operative to facilitate moving of such appliances. Only internal parts from the appliance, such as stainless steel, racking, shelving, side plates, top plates, oven bulbs covers can be removed to enable access to internal areas of an appliance for cleaning. Mechanical or electrical components will not be removed whilst cleaning.
  4. When booking an oven, hob, extractor hood or microwave to be cleaned we will assume, unless otherwise advised, the appliances are in working order, can be switched on and are located in a domestic kitchen.
  5. We will need access to hot water, so please ensure sinks are clear or a kettle is available if hot running water is not.
  6. Payment for all works carried out is made payable on the day upon completion of the clean/works. Payment is not normally taken before hand, unless booking a gift voucher, ordering a spare part or a customer will not be available at the property on completion of the clean/works to make payment.  In such cases card payment is taken upon booking of services.
  7. If 'standard' spares are required, such as bulbs, door or glass seals and gaskets, these are carried by operatives and can be supplied and fitted by the operative on the day of cleaning.
  8. Spares not carried by the operative as standard, can be ordered.  Spares ordered by us directly from the manufacturer is entirely dependent upon the customer supplying correct part, model or serial numbers as requested.  Although we aim to provide spares and parts within 48 hours, manufacturers and other third party suppliers may vary in their delivery scope.  We will always endeavor to provide accurate information and status reports regarding delivery time to customers.
  9. Please note an operative attending an appointment to clean an oven/appliance will NOT be able to repair or fit  a gas appliance or gas components, as our operatives are NOT qualified or registered to carry out such work. We would always reccommend you ensure use of a  fully qualified gas safe engineer for such works to be carried out.  We can however, supply gas appliance/spares/parts and arrange for an appropriate professional to attend on a separate occasion.
  10. Where appropriate, it is the responsibility of customers to provide operatives with necessary parking vouchers permits when arriving at premises to conduct work.
  11. Spare parts ordered and fitted by our operative whilst cleaning an oven will not incur separate call out charges.